Accessibility: Access for all

>> Download Sunderland AFC's Access Statement

Sunderland AFC prides itself on being inclusive and working with all supporters.

We recognise that supporters with a disability may need assistance to fully enjoy the experience at the Stadium of Light and offer a variety of reasonable adjustments, based upon individual needs.

The below provisions have been devised with the assistance of the Level Playing Field guidance - see www.levelplayingfield.org.uk

Disabled supporters needing to book or enquire about accessible car parking spaces or wishing to purchase tickets can contact the general ticket office on 0191 5515264 or via email at accessibility@safc.com.

*Proof of eligibility is required – please see the bottom of this article.


For any accessibility issues with which the general ticket office may be unable to assist then the club’s dedicated point of contact for supporters with disabilities is Chris Waters, Disability Liaison Officer, who can be contacted on 0191 551 5122 or via email at chris.waters@safc.com.


>> Download stadium plan - accessible entrances

>> Download stadium plan - accessible seating areas

>> Download stadium plan - accessible toilets

SEASON CARDS / MATCH TICKETS

Supporters with accessibility needs have the opportunity to either purchase a season card or to attend on a match-by-match basis, subject to availability.

Tickets are sold at the relevant price for the stand and category of fixture. Concessionary prices are also available.

Where the need for a personal assistant has been identified, the personal assistant is admitted free of charge. The personal assistant must sit with the disabled supporter and must be aged 18 years and over and fully capable of meeting your needs.

The personal assistant must enter the stadium at the same time as the disabled supporter.

**Terms and conditions apply – see the bottom of this article.

WHEELCHAIR USERS

The Stadium of Light has 196 home spaces available for wheelchair users:

- 70 spaces in the West Stand - 16 spaces in the Carling Stand (North)

- 26 spaces in the East Stand

- 80 spaces in the South Stand - 4 spaces in the South West Corner

These can be accessed via one of the four accessible entrances. These are located at entrances 62A, 32A, 46A and 54A. The Black Cats Bar, and all corporate areas in the West Stand, are fully accessible via lift.

VISITING CLUB SUPPORTERS

There are six wheelchair bays in the Carling Stand (Upper). Accessible car parking spaces are also made available to visiting supporters.

The club will advise the visiting club’s ticket office with regards to the number of bays available and qualifying sales criteria.

Please note, that the Stadium of Light is a smoke-free venue.

AMBULANT SUPPORTERS

Ambulant supporters are able to sit anywhere with their Personal Assistant to enjoy the game; from any seat they choose.

If for any reason, an ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact the club’s Disability Liaison Officer to discuss their individual requirements in more detail.

Every effort will be made to accommodate such requests.

Opportunities for disabled supporters to attend away matches can unfortunately be limited by the allocation received from the away club.

Any tickets sold for away matches (including neutral venues) are subject to the terms and conditions of that venue/club.

Should the allocation of disabled tickets that the opposing club provide be sold out, we will offer tickets but cannot guarantee the accessibility of the seat.

NATHAN SHIPPEY SENSORY ROOM

Developed for supporters with Autism Spectrum Disorder who are affected by the noise level in the seating areas, the club has built a bespoke room with sensor equipment which allows supporters to enjoy the game in a calm and suitable environment.

Any supporter wishing to access the sensory room for a fixture should contact the Disability Liaison Officer on 0191 5515122 or via email at disability@safc.com once the fixture is on general sale, which is usually 4 – 6 weeks before the match.

The ticket price will depend on the category of fixture but it should be noted that there is only limited availability due to the size of this facility.

ASSISTANCE DOGS

We are delighted to assist and accommodate those supporters with assistance dogs. We can,

 

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